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Inspection report

Date of Inspection: 1 November 2013
Date of Publication: 4 December 2013
Inspection Report published 04 December 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 1 November 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

We talked with a number of people and their relatives about the care they received. We also watched staff working with them. When we looked at the records the home maintained we saw that they reflected what we saw and what people had told us. They had all recently been reviewed and updated giving staff up to date information about how they should meet people’s needs.

We saw specific assessments for each person such as falls assessments, skin care assessments and moving and handling assessments. The records also described what action should be taken as a result of those assessments and there were records of the actions that had been taken.

Concerns had been raised about the number of people who had fallen recently. We saw that the staff had recorded each incident appropriately and the causes had been reviewed by the manager. This was to check to see if ways of avoiding further incidents could be arranged. We saw that in at least one case the staff had been alerted when the person set off the pressure mat alarm by their bed.

People told us that staff looked after them well and that their care and support needs were met. People said such things as, “It’s nice here” and a relative commented “Mum’s improved since she came here”.

As we observed the care that people were receiving we saw and heard a lot of positive interaction between them and the staff.

We had been told many of the people who lived in the home were in an unkempt and soiled state. We saw that people were clean and well groomed wearing clothes that were also clean and in good condition.

We were also told people were cared for in accommodation, both communal and private, that was in an untidy, unclean and unhygienic state. On arrival at the home we looked at all of the communal areas and a number of the people’s bedrooms. We found that they were all clean, properly equipped and odour free. We talked with some of the people who were in their rooms at the time. They told us that they were happy with their accommodation.