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Inspection report

Date of Inspection: 1 November 2013
Date of Publication: 4 December 2013
Inspection Report published 04 December 2013 PDF

Overview

Inspection carried out on 1 November 2013

During an inspection in response to concerns

In this report the name of a registered manager appears who was not in post and not managing the regulatory activity at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time.

This inspection was carried out because we had received information of concern about this service. We looked at records kept at the home, talked to people who lived there as well as their visitors, the staff and the managers.

People who lived in the home and their relatives said that they were well looked after. They told us the staff talked to them about how they would like to be cared for. They said staff were always mindful of their privacy and treated them with respect.

We saw that new sitting areas had recently been completed with new furnishings and carpeting in many of the areas. We saw that people�s bedrooms were clean, tidy and odour free.

People told us that staff were always available when they needed help. They said that the staff were friendly and always acted professionally. One person said, �I�m very happy. I have the life of a lady�.