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Birmingham Multi-Care Support Services Ltd Good

Inspection Summary

Overall summary & rating


Updated 2 May 2019

About the service: The service provides support to people in their own homes including children and adults with learning disabilities or autistic spectrum disorder. At the time of our inspection, 22 people were receiving a regulated activity.

People’s experience of using this service: The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways; promotion of choice and control, independence and inclusion. People’s support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Staff had awareness of safeguarding and knew how to raise concerns. Steps were taken to minimise risk where possible to maintain people’s safety. Systems were in place to recruit staff safely. Staff felt supported and were equipped with the skills required to provide effective care and support.

Staff supported people to manage their medicines, access healthcare and maintain a nutritious diet. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported by a small group of regular staff which provided continuity. Staff had developed relationships with people and knew them well; people received person-centred care as a result. Staff promoted people’s independence and treated them with dignity and respect.

People were involved in making decisions about their care. They were involved in reviews to ensure their care plans met their needs and supported them to achieve good outcomes. Staff supported people to access the community and chosen leisure activities.

There was an open and supportive culture shared by managers and staff. The service had undergone a period of change; throughout this uncertain time for staff the team worked together to support one another. The commitment to providing high quality care and support for people was evident. Systems were in place to monitor the quality and safety of care delivered.

For more details, please see the full report which is on the CQC website at

Rating at last inspection: Good (report published 14 June 2016).

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas



Updated 2 May 2019

The service was Safe.

Details are in our Safe findings below.



Updated 2 May 2019

The service was Effective.

Details are in our Effective findings below.



Updated 2 May 2019

The service was Caring.

Details are in our Caring findings below.



Updated 2 May 2019

The service was Responsive.

Details are in our Responsive findings below.



Updated 2 May 2019

The service was Well-Led.

Details are in our Well-Led findings below.