• Care Home
  • Care home

Silver Birch Road

Overall: Good

7 Silverbirch Road, Erdington, Birmingham, West Midlands, B24 0AR (0121) 765 4630

Provided and run by:
Birmingham Multi-Care Support Services Ltd

Latest inspection summary

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Background to this inspection

Updated 20 November 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Silver Birch Road is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection, which included information from local authority commissioners. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We were unable to speak with the person who was using the service because they were out. However, we were able to speak with a member of their family and the relatives of two other people who use the service. We also spoke with three members of staff including the registered manager, the deputy manager and a support worker. We reviewed the care records of the person using the service, and two other people who regularly used the service.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records.

Overall inspection


Updated 20 November 2019

About the service

Silver Birch Road is a residential care home providing personal care on a short-term, respite care basis for four people who have physical and or learning disabilities, including autistic spectrum disorder. The accommodation is provided in an adapted home, with lift, specialist bathroom and shower room, shared dining room, lounge and rear garden. At the time of our inspection, one person was staying at the service.

People’s experience of using this service and what we found

People received personalised care from staff who knew them well. The provider ensured there were enough, suitably recruited and trained staff to meet people's needs and promote their wellbeing.

Staff knew how to protect people from the risk of abuse. Risks associated with people's care were identified and managed safely, including receiving their prescribed medicines. People were supported to maintain a varied and healthy diet and to access other professionals to maintain good health.

Staff were kind and caring, treated people with respect and promoted their privacy and dignity at all

times. People's diversity was recognised and promoted by the staff and systems were in place to meet people's communication needs. People were supported to have maximum choice and control of their lives, in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People benefitted from a service that had an open and inclusive culture. The provider monitored the quality and safety of the service to ensure it remained safe for people. Staff enjoyed working at the service and felt supported and valued by the registered manager.

People and their relatives felt confident any concerns and complaints they raised would be acted on. The provider listened and acted on people's views to drive improvements at the service.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People’s support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 4 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.