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Archived: Montrose Good

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Inspection Summary


Overall summary & rating

Good

Updated 13 October 2015

Montrose Care Home was last inspected on 01/10/2013 and found to be meeting the regulations. A registered manager was in post that supported us at this inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Montrose Care Home is registered to provide accommodation and personal care for up to 21 older people.

The provider had systems in place to ensure the quality of the service was regularly reviewed and improvements were made. The care and support people received were regularly audited and areas for improvement recognised. Staff knew people’s needs; the records relating to people’s care and support were kept up to date.

People told us that the staff met their care needs well. One person told us “The staff look after me well and I have plenty of friends here. They know what I like and treat me with a great deal of kindness”. We observed this to be the case.

Staff knew people’s routines and respected them. One person told us “I like to spend time on my own; the staff know this and only come to make sure I am alright if I use my call bell”. Staff knew how to support people when they became anxious and had effective ways of addressing this.

The provider was meeting the requirements of the Mental Capacity Act 2005 and assessments of people’s capacity had consistently been made. Staff understood some of the concepts of the Act, such as allowing people to make decisions. Staff demonstrated that they could apply this to everyday life.

Staff demonstrated a caring and compassionate approach to people living at the home. People were offered choices at mealtimes such as where to sit and what to eat. The provider had a system to offer choice of what to eat during mealtimes that was effective.

People told us there was enough staff to meet their needs. The provider was able to demonstrate that extra staff were available to support people should their needs change or if extra support was required.

People told us they felt supported at the home and safe in the company of staff. The staff told us they worked well as a team and enjoyed working at the home. They told us there was enough flexibility within their working hours to sit and talk with people and to do things with them that they knew interested them. We observed this to be the case during the inspection.

Inspection areas

Safe

Good

Updated 13 October 2015

The service was safe. People were protected from harm and abuse because there were processes in place for recognising and reporting abuse. Staff received training in protecting people and were able to talk with us about their responsibilities.

People received their medicine safely. Medicines were administered and stored safely.

There were sufficient numbers of staff on duty to meet people’s needs.

Effective

Good

Updated 13 October 2015

The service was effective. The provider had effective systems to ensure people’s rights were upheld. Staff understood the principles of the Mental Capacity Act (2005) and how to apply it to their work.

Staff received training to ensure they could meet people’s needs.

Staff worked in partnership with health and social care professionals to ensure people’s needs were met.

People received sufficient food and drink.

Caring

Good

Updated 13 October 2015

The service was caring. People were at ease with staff. They received support in a caring and empathic manner. Staff communicated with people in a friendly manner.

People were treated with dignity and respect and were consulted about their needs.

Responsive

Good

Updated 13 October 2015

The service was responsive. People were consulted about the care they received and the provider responded to changes in individual needs.

People and their families were involved in decisions about their care.

The provider had a system to respond to complaints.

Well-led

Good

Updated 13 October 2015

The service was well led. The staff were organised and felt involved with the decisions regarding the running of the home.

The registered manager was committed to providing a good quality service and there was a system to ensure ongoing improvements in care and support were made.

Staff were keen and motivated and knew what was expected of them.