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Archived: Montrose Good

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Inspection report

Date of Inspection: 28 June 2012
Date of Publication: 9 August 2012
Inspection Report published 9 August 2012 PDF


Inspection carried out on 28 June 2012

During an inspection looking at part of the service

We previously visited Montrose in February 2012, when we asked the provider to take action because they were not complying with some regulations. The provider sent us an action plan. We made this visit on 28 June 2012 to check that they had made the improvements set out in their action plan, to make sure people were well looked after and safe. We toured the entire home, which enabled us to observe how care was provided and how the home was kept clean. We spoke with three people who lived in the home, two people who were visiting relatives and a visiting district nurse. We also spoke with the manager, two care workers and a cleaner.

One person who lived in the home told us �the staff know me very well�. We found that aspects of their life that they talked about were documented in their care plan and were well known to staff. A person who had recently moved in told us they had been fully involved in their assessment and that staff had continued gathering information from them. They had a meeting arranged with the manager and family members, to agree the contents of their care plan. A visitor to another person told us �all the information we have given them has been taken on and we have agreed the needs and how to meet them�. They said this included agreeing an individual menu for their relative, which had been kept to.

All the people we spoke with said there were enough staff to meet people�s needs without cutting corners. We saw that staff did not rush, and interactions with people included conversation. During the afternoon, two staff spent time in a lounge with a small group of people who lived in the home. They used opportunities that came up to develop conversations with and between people. A person told us, �The staff show interest, give me the time to say what I need�. A visitor to the home told us �It�s a homely place, people know each other and are encouraged to take part as much as they want�.

People in the home told us they saw cleaning going on every day and said their rooms were clean. One person told us their room received daily attention and the cleaner was �meticulous, they pull out the furniture and clean everywhere�. We found high standards of cleaning, although a carpet in a bathroom was not a good choice of flooring.

A person who lived in the home said �They are always asking me if I�m happy with things�. Another person said �We get various things to answer; they want to know if we are satisfied. We have meetings where we can raise things�. A visitor told us �the relatives� meeting was good and the manager is always approachable and responsive�.