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Inspection Summary

Overall summary & rating


Updated 10 September 2019

About the service

Beech Haven is a care home providing personal and nursing care for people aged 65 and over. It accommodates up to 29 people some of whom may be living with dementia. There were 24 people living at the service at the time of our inspection.

People’s experience of using this service and what we found

People continued to remain safe at the home. There were appropriate measures to manage any risks identified to people and their well-being. People received their prescribed medicines when needed and good infection control practices were followed. There were sufficient staffing to keep people safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to maintain good nutrition and they had help with accessing external healthcare services to ensure they received right treatment. People benefitted from staff that were suitably trained, skilled and well supported.

People’s care plans were current and reflected people's personal preferred routines. Staff used information about people to deliver care that was responsive to people’s individual needs. People were offered to participate in activities to stimulate their social interaction. People knew how to complain and had confidence any issues raised with the staff would be responded to appropriately. Staff ensured people were supported to have a pain free and dignified death.

People complimented the staff and told us staff were compassionate and kind. Staff ensured people were treated with dignity and respect. People were supported to be independent and their confidentiality was respected. The team was committed to valuing people’s diversity and individual, cultural needs.

The service remained well-led by the long-standing registered manager and the regular team of staff. The provider used quality assurance processes to monitor the quality of the service. Where an area for improvement had been identified an action plan was put in place so it could be promptly addressed it. The management team worked well with a number of external local health and social professionals and promoted an open and transparent culture.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 30 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 10 September 2019

The service was safe.

Details are in our Safe findings below.



Updated 10 September 2019

The service was effective.

Details are in our Effective findings below.



Updated 10 September 2019

The service was caring.

Details are in our Caring findings below.



Updated 10 September 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 10 September 2019

The service was well-led.

Details are in our Well-Led findings below.