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Elm Lodge Nursing and Residential Home Good

Inspection Summary

Overall summary & rating


Updated 26 October 2019

About the service:

Elm Lodge Nursing and Residential Home is a residential care home providing personal and nursing care to 56 people and over at the time of the inspection. The service can support up to 64 older people or younger adults who may be living with a physical disability or dementia. Elm Lodge Nursing and Residential Home is a large building made up of three floors each of which has separate adapted facilities.

People’s experience of using this service and what we found:

People were not always engaged in meaningful activities for a sufficient amount of time. People told us that they were sometimes bored, and staff did not always have enough time to sit and engage with them in activities for a reasonable period of time. We have made a recommendation to the service about the provision of activities.

People were positive about the care they received. One person told us, ‘‘It is lovely here. The staff are so kind and caring and I would not have things any other way.’’

People were supported by a kind and compassionate staff team who had got to know people as individuals. People received personalised care that met their needs and there was an emphasis on knowing people’s likes, dislikes and preferences. People were involved in their care and able to make choices about how they were supported. People’s independence, privacy and dignity was promoted.

People were kept safe by as staff team that knew how to safeguard them from harm. Risks to people had been thoroughly assessed. People were supported safely because of policies and procedures in place at the service in all areas of their care including medication and infection control. There were enough suitable trained and competent staff to meet people’s needs safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to eat and drink depending on their support needs in this area. People were supported to see health professionals and to live healthy lives.

People were supported in an environment that enabled them to be supported safely. The registered manager was making improvements to the premises to further improve people’s care and support. People had access to a complaints procedure and complaints were dealt with promptly and thoroughly. People were supported with dignity and respect at the end of their lives.

People and the staff team were positive about the management of the service. The registered manager completed audits to monitor the quality of the service and put improvements in place where these were necessary. People, relatives and the staff team were encouraged to feedback about the service. The registered manager and staff team worked with other organisations to ensure good outcomes for people.

For more details, please see the full report which is on the CQC website at

Rating at last inspection:

The last rating for this service was requires improvement (published 5 October 2018). At this inspection we found improvements had been made and the service is now rated as good overall.

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 26 October 2019

The service was safe.

Details are in our safe findings below.



Updated 26 October 2019

The service was effective.

Details are in our effective findings below.



Updated 26 October 2019

The service was caring.

Details are in our caring findings below.


Requires improvement

Updated 26 October 2019

The service was not always responsive.

Details are in our responsive findings below.



Updated 26 October 2019

The service was well-led.

Details are in our well-led findings below.