Case Healthcare

Case Healthcare is a small domiciliary care service providing personal care to people. The service provides support to people living in their own houses and flats. At the time of our inspection there were six people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Some improvement was needed to the oversight and day to day management of the service. The registered manager recognised this and was open and transparent about it. They had recruited additional resources to ensure prompt action would be taken.

People received an assessment of their needs prior to receiving care. Care plans and risk assessments were in place and people’s safety was safely managed. However, records required further detail to include people’s personal needs and wishes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Relatives told us the service provided person centred care and care workers were kind, caring and compassionate.

People were protected from the risk of harm and abuse. Care workers were recruited safely, trained in safeguarding procedures and knew how to raise concerns.

There were enough staff to meet the needs of people using the service. Staff received an induction and ongoing training that enabled them to have the skills and knowledge to provide good care.

People were supported with their medicines and to eat and drink enough to meet their dietary needs. Care workers had been trained in medicines administration.

There were safe infection control procedures in place including enough supplies of personal protective equipment (PPE) for staff.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 17 June 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We have made a recommendation about the quality and detail of records.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.