We carried out a review of the data available to us about Combined Care Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Combined Care Services, you can give feedback on this service.
Combined Care Services is a domiciliary care service located in Wigan, Greater Manchester. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection there six people receiving the regulated activity ‘Personal care’.
People’s experience of using this service and what we found
People who used the service and relatives said they felt the service was safe. Staff were recruited safely and there were enough staff to provide people’s care. Staff carried out routine COVID-19 testing and there was enough personal protective equipment (PPE) available which people confirmed was always worn.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. People received enough to eat and drink and said provided assistance as needed. Staff told us enough training was available to support them in their roles, with ongoing supervision also provided.
We received positive feedback from people who used the service and relatives about the care provided. People said they felt treated with dignity, respect and had their independence promoted as required.
People had detailed care plans in place regarding the care and support staff needed to deliver. There was an appropriate complaints system and people were supported to attend activities in the local community if this formed part of their daily routine.
There were systems in place for people who used the service and staff to provide feedback about their care through audits, surveys and meetings. Staff spoken with during the inspection told us they felt the service was well-led and enjoyed their roles.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 17 June 2021 and this is the first inspection.
Why we inspected
The service had not received a rating since registering with CQC. This was why we inspected.
The overall rating for the service is good. This is based on the findings at this inspection.
Follow up
We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.