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Inspection Summary


Overall summary & rating

Good

Updated 9 January 2021

Agnes House is a care home that provides personal care for up to 26 older people, some of whom were living with dementia. The accommodation offered communal spaces and personalised bedrooms.

We found the following examples of good practice.

¿ The provider ensured guidance was provided through a detailed infection, prevention and protection plan.

¿Additional time had been allocated to ensure the home was cleaned on a rotational basis to minimise the risk of infection.

¿ Staff had received training in the appropriate use of personal protective equipment (PPE), and the provider had ensured they had enough supplies.

¿ Risk assessments had been completed for the staff on site or returning after shielding or a period of isolation. These ensured measures were taken to minimise the risks, this included any additional risk for people in the BAME or other high-risk groups.

¿ Any visitors had been risk assessed and arrangements were in place to support rotational visits. All visitors were aware of the Agnes House visiting procedures before visiting the home.

¿ The service actively engaged with a programme of regular testing as soon as it was available. Additionally, any new staff and any staff returning after an absence were required to take a Covid test. No-one was admitted to the service from hospital until their test result was confirmed.

¿ The provider was supportive and had developed a programme to focus on people’s skills and how to support them with any areas of stress or pressures. Extra staff had been employed to support the home during the pandemic.

¿ The registered manager was passionate about the home and championed how the staff team had pulled together to ensure all measures were in place and continuously followed.

¿ Measures were in place should anyone have a Covid positive outcome, to ensure appropriate guidance was followed to reduce the risk of transmission.

¿ The registered manager sent a survey to people, relatives and staff in anticipation of a second outbreak to gain feedback on anything they could do differently.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 9 January 2021

We were assured the service were following safe infection prevention and control procedures to keep people safe.

Effective

Good

Updated 9 January 2021

Caring

Good

Updated 9 January 2021

Responsive

Good

Updated 9 January 2021

Well-led

Good

Updated 9 January 2021