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Archived: Ingleby Care Limited - 3 Warwick House (Dom Care)

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Inspection report

Date of Inspection: 7 October 2013
Date of Publication: 25 October 2013
Inspection Report published 25 October 2013 PDF | 81.81 KB

Overview

Inspection carried out on 7 October 2013

During a routine inspection

When we visited this service we spoke with the provider's general manager, head of community services, the service coordinator, two team leaders and one person who used the service. We also spoke by telephone with a further two people who used the service, four relatives who had family members who used the service and three members of care staff.

The people and relatives we spoke with told us that they were happy and satisfied with the service being provided. They told us, "It's brilliant, I can't fault them" and "They're alright, I'm quite happy with them."

We saw that people had support plans and risk assessments in place that contained person centred information to assist staff with meeting people's care and support needs.

Systems were in place to ensure that medicines were managed appropriately for people.

We found that robust recruitment processes were in place to ensure that staff employed by the provider were suitable to work with vulnerable people.

We saw that there were processes in place for monitoring and assessing the quality of the service provided for people.

We found that confidential information relating to people that used the service and staff was stored securely.