Rising Care Services Ltd

Rising Care Services Ltd is a domiciliary care agency providing personal care to people living in their own houses and flats. At the time of our inspection there were 33 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Some improvements were needed to the quality and monitoring of the service and the mixed feedback we received from people and relatives, confirmed this. The service was responsive to the improvements identified and were committed to ensuring these made.

People were supported to have maximum choice and control of their lives and care workers supported them in the least restrictive way possible and in their best interests; although the policies and systems in the service did not support always support this practice.

People were supported by care workers who were kind and caring. Overall, the feedback received about the approach care workers used was positive including how they promoted people’s independence.

People told us they received safe care and support. Care workers were aware of their responsibilities to protect people from abuse and avoidable harm. Risks to people's health and welfare were assessed and care workers had guidance of actions they needed to mitigate the risk of harm.

People’s care needs were assessed thoroughly. Care workers had guidance to provide care and support that was individual to each person.

Care workers received the required training and support to undertake their roles, had their competency assessed and were safely recruited.

People were supported to live healthier lives and care workers supported them to access healthcare services when required. The service worked closely with healthcare professionals to ensure good outcomes for people.

Robust infection prevention and control measures were in place. People’s medicines and nutritional and hydration needs were met safely.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 17 June 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We made a recommendation about improvements to how complaints are recorded and responded to.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.