Bluebird Care (Chichester)

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider had created a strong culture of continuous learning and improvement, where staff were encouraged and empowered to reflect on practice, share ideas and contribute to service development.

Staff described leaders as very approachable, supportive and committed to ensuring learning was embedded throughout the organisation. Staff consistently told us they received regular feedback about all aspects of their work, including following incidents and safeguarding concerns, which helped ensure learning was shared, understood and applied in practice.

The provider had highly effective and embedded systems to identify opportunities for improvement and drive positive change. Concerns logs, complaints records, lessons learnt logs and Quality Improvement Plans were used together to capture issues, analyse themes and trends, monitor actions and ensure learning was translated into improved practice. In addition, the provider demonstrated an innovative and forward-thinking approach to quality assurance, using technology to interrogate care records for key words, themes and emerging patterns. This enabled leaders to identify potential concerns at an earlier stage, respond proactively, and use real-time intelligence to drive continuous improvement in people’s care. Staff explained learning from these systems was routinely discussed during meetings, enabling lessons to be shared across teams and helping to continuously improve the quality of care provided.

Weekly team meetings included discussions about lessons learnt and emerging best practice, creating a forum where staff could openly identify improvements and contribute ideas. One staff member told us, “Managers are approachable and welcome suggestions that could improve the quality of care, the way we work, or the experience of the people we support.” They told us their views were listened to and taken seriously, demonstrating an open and inclusive culture where innovation was encouraged.

The provider demonstrated a strong commitment to workforce development and recognised that investing in staff skills was fundamental to delivering high-quality care. Staff described training as excellent and highly relevant to their roles. In addition to mandatory training, they had access to additional learning opportunities, regular supervision, coaching and professional development discussions. Where improvements were identified, staff received tailored guidance, support and training to embed changes and enhance their practice. This helped build confidence, competence and consistent standards across the service.

The combination of effective governance systems, a highly supportive leadership team and meaningful staff involvement in service improvement created a learning culture that went beyond responding to issues. The provider actively sought opportunities to develop, innovate and share best practice, ensuring learning translated into improved outcomes and experiences for people receiving care. This proactive and embedded approach to continuous improvement was a notable strength of Bluebird Care (Chichester).