Bluebird Care (Chichester)

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question as good. At this assessment the rating has remained a good. This meant people were supported and treated with dignity and respect and involved as partners in their care.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider was exceptional at promoting people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were consistently supported to maintain control over their lives and make decisions about how their care was delivered. Staff developed highly positive and trusting relationships with people, enabling them to feel confident, respected and empowered to live as independently as possible. Care was tailored around people's individual preferences, routines and aspirations, recognising that promoting independence and emotional wellbeing was as important as meeting physical care needs.

People and their relatives were overwhelmingly positive about the support they received. They described staff as kind, compassionate and respectful, and told us carers protected their privacy and dignity while enabling them to remain in control of their daily lives. One person told us, “They are there to help me and stand back. It's good to know they are there, as I get a bit wobbly in the shower.” This demonstrated how staff carefully balanced providing support with encouraging independence. Another person said, “They treat me very carefully – they help me, and I feel very safe knowing that they are there.”

The provider took a highly personalised approach to matching staff with people based on their needs, preferences and personalities. This helped people to develop meaningful relationships with their carers, promoting continuity, trust and positive outcomes. A relative told us, “When we moved from domiciliary care into live-in care, we were able to keep the same carer. [Loved one] has a great relationship with [named carer], so that was very important to them, and us, and it has worked well.” This continuity enabled people to exercise greater choice and control over how their care was delivered and contributed to a strong sense of security and wellbeing.

Leaders demonstrated a clear understanding of the importance of person-centred care in achieving positive outcomes. They described how carefully matched support arrangements helped people remain active members of their communities, maintain important relationships and achieve goals that were important to them. The registered managers provided numerous examples where personalised support had enabled people to become more settled, maintain their independence and reduce feelings of anxiety and loneliness. One example highlighted how a person had, “Become more settled, maintained their independence, reduced feelings of anxiety and loneliness and continues to enjoy living safely in familiar surroundings with the reassurance of consistent one-to-one support.”

The provider's commitment to understanding each person's individual circumstances, combined with strong and enduring relationships between people and staff, had a significant impact on people's quality of life. People were supported to remain independent, achieve outcomes that mattered to them and continue living safely and confidently in their own homes. This was reflected in the exceptionally positive feedback received from people and their relatives and demonstrated a culture where choice, control and independence were consistently promoted and valued.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.