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Christchurch Court - 2 Christchurch Road Good

Inspection Summary


Overall summary & rating

Good

Updated 5 February 2020

About the service

Christchurch Court – 2 Christchurch Road is a care home providing personal and nursing care to 10 adults with acquired brain injuries at the time of the inspection.

The service can accommodate up to 13 people in one adapted building.

People’s experience of using this service and what we found

People were cared for safely. Risks to their care were assessed and measures put in place to mitigate identified risks. There were enough staff to support people and people could be assured they were cared for by staff who had been recruited using safe recruitment procedures. The home was clean, and staff ensured people were protected from abuse or harm.

Staff were well trained and supported to fulfil their roles. People received the support they required to eat and drink enough, and staff supported people to live healthier lives and access healthcare services.

People’s privacy and dignity was maintained. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with respect. Staff provided care and support in a caring and meaningful way. They knew the people who used the service well and had built up kind and compassionate relationships with them. Relatives and friends could visit at anytime and people were supported to visit family and friends.

There were activities for people to participate if they wished and people were encouraged to fulfil their rehabilitation goals. People and relatives, where appropriate, were involved in the planning of their care and support. Care plans reflected people’s individual needs and guided staff to provide consistent care.

There was an open culture and ideas to develop and improve the service were welcomed. People and staff were confident if they had a complaint they would be listened to and action taken to address the issue.

There were systems in place to manage the quality of the service and drive improvements. People's feedback was sought and acted upon, and staff were valued.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 19/07/2017)

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Christchurch Court - 2 Christchurch Road on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 5 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 5 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 5 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 5 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 5 February 2020

The service was well-led.

Details are in our well-led findings below.