25 January 2022
During an inspection looking at part of the service
Cypress Court is a residential care home providing personal and nursing care to up to 60 people. The service provides support to older people in one adapted building across two floors. At the time of our inspection there were 57 people using the service.
People’s experience of using this service and what we found
Improvements were needed to ensure the registered manager kept up to date with current government guidance so the service was fully prepared to ensure the rights of people were upheld in the event of a further outbreak of COVID-19.
Appropriate checks on temporary (agency) and permanent members of staff were in place to ensure they were suitable for the role before commencing employment. Staffing levels were safely planned in way which was determined by people’s needs.
Care plans were in place and were supported by appropriate risk assessments to ensure people’s needs were met. Care plans were person centred and reflective of people’s personal preferences.
People were protected from the risk of abuse. Systems were in place to monitor and appropriately report accidents and incidents to external agencies.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider was requires improvement (published 03 April 2020).
Why we inspected
We undertook a targeted inspection to follow up on specific concerns which we had received about the service. The inspection was prompted in part due to concerns received about visiting during an outbreak of COVID-19. A decision was made for us to inspect and examine those risks.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. This included checking the provider was meeting COVID-19 vaccination requirements.
We inspected and found there was a concern with how the registered manager had implemented national guidance on visiting, so we widened the scope of the inspection to become a focused inspection which included the key questions of safe and well-led.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.