Bristol BBA Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity, and respect.

This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

Relatives were positive about the kindness and compassion shown by staff. One relative said, “I am very happy with all aspects of the care. The carers are lovely.” Staff were passionate about their roles and saw caring for others as their vocation. A staff member told us, “I love to do this job, and this is why I chose to do it; I love helping people.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff had received training in equality and diversity to emphasise the importance of treating people as unique individuals with different and diverse needs. People and their relatives told us staff took time to speak with people during care visits and communicated effectively.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment, and wellbeing.

Staff supported people to remain as independent as possible. Staff knew people well. Staff worked sensitively and compassionately with people and people trusted the staff who supported them.They established consistent and trusting relationships with people which enabled people to relax with the support provided. A relative told us, “Staff listen to [Name].”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern, or distress.

Staff had good knowledge of people’s needs and preferences. Staff knew people well and wanted good outcomes for them. People and the relatives we spoke with gave positive examples of where the service had been adaptive to meet their needs. An example included where the care staff had changed appointments as somebody wanted to attend a religious event at the local mosque. We were told this had a very positive impact on the person.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they felt supported at the service and enjoyed their jobs. Staff told us, “The manager is lovely and friendly, I feel supported,” and “My manager is supportive, very much so.” Records showed that staff received regular supervision and staff meetings took place. Staff had opportunities to share feedback anonymously should they wish to do so.