- Homecare service
Bristol BBA Care Limited
Assessment report published 21 January 2026
Contents
Ratings
Our view of the service
Date of assessment: 29 September to 6 October 2025.
Bristol BBA Care Ltd is a domiciliary care service. It provides support and personal care to people living in their own homes. At the time of our inspection, 1 person was receiving the regulated activity of personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
This was the first inspection of the service, and we reviewed all quality statements in this assessment. Our overall rating for this service is good.
The service was flexible and adapted to people's changing needs and desires, enabling positive outcomes for people. Records were personalised, up-to-date and reflected people's care and support needs. People’s mental capacity and ability to consent was considered. People and their representatives were involved in planning their care and support.
People were treated with kindness and compassion. Staff protected their privacy and dignity. Relatives and staff were confident about approaching the registered manager if they needed to. They recognised that their views and feedback were valued and respected and consistently used to support quality service development.
People had care plans and risk assessments which staff regularly reviewed. Staff followed safeguarding procedures and demonstrated an understanding of how to raise concerns both internally and externally. There were systems to review incidents and accidents.
There were enough staff with the necessary skills, qualifications, and experience. Staff were safely recruited. Staff received training to maintain high-quality care. Staffing capacity was sufficient, and staff deployment was effective to ensure people's needs were met in a safe, timely and consistent way. Systems were in place for people to receive their medicines in a safe way.
The service had processes to manage and respond to complaints and concerns. The registered manager undertook a range of audits to check on the quality of care provided. The service had systems to monitor the quality of care provided. Relatives and staff knew how to complain as they felt confident the registered manager and provider would listen to their concerns and address these appropriately.Relatives and staff felt the leadership of the service was effective and encouraged people to be engaged in the service and involved in their care.
People's experience of this service
We spoke to relatives of people who received care from the service. Relatives were happy with the support their loved ones received. We were told that people were supported by staff who knew them well and understood their needs. One relative told us, “We are very happy with the care that is provided, the carers are kind and attend to (person’s) needs.”
People and their relatives told us they felt safe and well cared for by the service. They described receiving support from regular care staff who were familiar and understood their individual needs.
People were supported to make choices and were involved in decision making about their care and support. Information was accessible to involve people in decision making about their lives. Relatives said they were listened to, had opportunities to give feedback and any concerns were addressed by the management team. Their comments included, “The management team are supportive and approachable” and “I know I could go to the manager if I had any concerns.” Relatives told us communication was effective, and they were kept informed and involved. A relative commented, “Communication is very good. The manager keeps me informed.”