We carried out a review of the data available to us about Hollymere on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Hollymere, you can give feedback on this service.
Hollymere is an extra care service consisting of 71 apartments, accommodating people within a large purpose-built building. At the time of our inspection there were 59 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The majority of feedback received about the service was positive. People felt safe with the care they received and were supported by staff who understood their role in keeping people safe from abuse. Risks associated with people’s individual needs were assessed with measures in place to mitigate. The provider aimed to support people with a consistent staff team. Whilst recruitment was ongoing the service was supported by consistent agency staff. Systems were in place to ensure recruitment was safe. People received their medicines safely. Staff received training and were aware of the procedures to follow to prevent and control the spread of infection.
People’s needs were assessed and incorporated into personalised care plans. Systems were in place to ensure staff were appropriately trained to carry out their role and their competency to do so was checked. The service worked effectively with external agencies to support people to maintain their health and well-being.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by staff who treated them with kindness and respect. One person told us, “The best thing is the care team, they are fabulous.” People’s privacy and dignity were respected.
People’s communication needs were considered. Information was available in alternative formats to meet people’s needs. People had information about how to raise a concern and were aware of who they would speak with should the need arise. Procedures were in place to ensure complaints were handled and responded to appropriately.
The majority of people spoken with felt the service was well-led and told us they were able to speak with the management team quickly if needed. Systems were in place to assess the quality of the service. Opportunities to capture learning were identified and the Regional Head of Operations confirmed ongoing plans to continuously improve the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 08/09/2021 and this is the first inspection.
Why we inspected
This was a planned inspection to provide the service with its first CQC rating.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.