Hartley Place

Hartley Place is an Extra care service that provides care to people living in a number of apartments and bungalows. Hartley Place has a 24 hour / 7 days per week on-site care team. The service also offers a hairdressing salon and bistro. At the time of our inspection there were 18 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Medicines were not always used safely. The gap between time sensitive medication was not sufficient. Routine audits were completed, however follow up actions when improvements were identified were not always clear. Information was stored on different electronic systems, which made it difficult to find some information.

Care plans did not always accurately reflect a person’s current needs and were not always consistent. Staff understood their responsibilities for safeguarding people from abuse and the risk of abuse. Safe recruitment processes were followed. Staff spoke positively about the training and support they received. Relevant training was in place.

People who use the service were happy with the support they were receiving; however, we identified areas which needed to be further developed and improved.

Systems were in place to enable people to raise both complaints and compliments and these were viewed by management.

People were aware of the compliments and complaints procedure and there was evidence these were acted upon. People told us the staff were caring and promoted choice. Staff spoke highly of the people they supported.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 08 September 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.