Stonebridge Nursing Home

Updated 8 April 2025

Stonebridge Nursing Home is a care home providing personal and nursing care for up to 52 people aged 18 and over who may be living with dementia or complex mental health conditions. The home supported younger adults to transition from secure mental health hospitals, where some had been for many years, and were supporting people to integrate back into the community and build their confidence. At the time of the inspection 44 people were living at the service. The inspection included 2 on site visits, which took place on 7 and 21 May 2025, phone calls to relatives were made by an expert by experience on 14 May 2025 and additional evidence reviewed remotely. The assessment was completed as a result of concerns reported to CQC and due to the time which had elapsed since our last inspection, a decision was made to complete an up-to-date inspection to ensure people were safe and receiving good care.

The management team consisted of excellent leaders who, along with a strong staff team, had the skills to deliver exceptional support to people. Managers were clear about their roles and were passionate about the support and leadership offered to people, which was centred around people and involved them to be at the heart of their own care.

The provider had a good learning culture and people could raise concerns. The management team investigated incidents thoroughly and learnt lessons when things went wrong. Risks associated with people’s care and support were identified and action taken to mitigate them.

The service was clean and well maintained, with facilities to suit people living there. The home was undergoing extensive renovations. This appeared to be well managed in a way which kept people safe.

There were enough staff with the right skills, qualifications and experience. Staff were supported by a highly motivated management team, who ensured staff received appropriate training. Staff competencies were reviewed to ensure staff provided safe care and support to enable people to achieve their goals.

People received their medicines as prescribed and had access to healthcare professionals. Staff were exceptionally receptive of visitors to the home and made people feel welcomed. Staff provided care in an extremely compassionate and respectful way, ensuring people’s needs were met and their choices upheld.

Updated 8 April 2025

People described how staff treated them with kindness and respect, ensuring any personal care was done sensitively to help preserve their privacy and dignity. Where people could not directly tell us about their experience, we used observations to assess whether they received good care. This approach showed people were included and listened to and we saw staff interactions with people were consistently positive. We observed staff offering people choices and people’s independence was promoted. People received care that focused on achieving positive outcomes for people and followed best practice, with input from a range of health and social care professionals.

People’s relatives were extremely positive about how the service was managed and the way the staff provided care to people. They were very complimentary about how the leaders demonstrated their commitment and openness to innovation, and partnership working to ensure people living in the home were safe and had opportunities to do things they enjoyed doing.

We found people were receiving effective, person-centred care from an extremely caring and compassionate staff team. People felt very safe living in the home; we received consistently positive feedback from people, relatives and visitors who spoke positively about their care experiences, expressing confidence in the leadership and the staff teams; they felt staff went the extra mile to provide person-centred care.

People were supported to understand their rights and how the service would make sure these were respected; friends and families were free to visit them with no restrictions and were actively encouraged to join in home life. People were supported to take positive risks, to ensure they had as much choice and control of their lives as possible. People were encouraged to take part in a wide range of activities which helped support their independence, health and wellbeing. People we spoke with supported this and said there was a range of interesting activities to keep them physically and mentally active.