• Care Home
  • Care home

Archived: Mamsey House

Overall: Good read more about inspection ratings

Priest Street, Williton, Taunton, Somerset, TA4 4NJ (01984) 633712

Provided and run by:
Clinida Care Limited

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Background to this inspection

Updated 26 January 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This comprehensive inspection took place on 17 January 2018 and was unannounced. It was carried out by an adult social care inspector and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the information in the PIR and also looked at other information we held about the service before the inspection visit.

During the inspection we spoke with 11 people who lived at the home, four visitors and seven members of staff. A number of people were unable to fully share their experiences with us due to their frailty. We visited people who were being cared for in bed and found them to be warm and comfortable.

The registered manager was available throughout the day of the inspection.

During the day we were able to view the premises and observe care practices and interactions in communal areas. We observed lunch being served. We looked at a selection of records which related to individual care and the running of the home. These included three care and support plans, two staff files, medication administration records and records relating to health and safety checks and quality monitoring.

Overall inspection

Good

Updated 26 January 2018

Mamsey House is a care home for 33 people. It provides accommodation with nursing and personal care and specialises in the care of older people. At the time of the inspection there were 28 people living at the home.

At the last inspection, the service was rated Good.

At this inspection we found the service remained Good.

Why the service is rated good.

Risks of abuse to people were minimised because the provider followed a safe recruitment procedure and made sure all staff knew how to recognise and report any concerns. People felt safe at the home and with the staff who supported them. One person told us. “Staff are always kind.”

People received effective care and support from staff who had the right skills and experience to effectively care for them. Staff felt they received good training which was appropriate to their role and people had confidence in the staffs’ ability to safely support them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were complimentary about the staff who supported them and said they were always kind and gentle when they helped them with personal care. One person said, “They help me have a bath. They are very respectful and always gentle with me.” Another person commented, “They are so caring and gentle. Very, very good. I would give them 20 out of 10 if I could give them marks.”

The service was responsive to people’s needs and they were able to make choices about their day to day routines. One person said, “There are lots of us so some things aren’t practical but on the whole I can do things when I want to.”

People lived in a home where the provider and registered manager monitored standards, ensured on-going improvements and learnt from mistakes. The registered manager and provider sought people’s views and acted on suggestions where possible.

Further information is in the detailed findings below