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Inspection Summary


Overall summary & rating

Good

Updated 13 April 2018

Delrose House is a ‘care home’ for six men with mental health needs. Delrose House supports people with their personal care needs and accompanies people to activities and appointments on their request. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The service supports people with all aspects of personal care and day to day living activities.

At our last inspection on 26 May 2015 we rated the service good.

At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People were protected from abuse. Staff had received safeguarding training and understood their responsibilities to report any concerns. People's medicines were managed safely by staff who had been trained and assessed as competent in administering medicines. People received their medicines as prescribed. Sufficient staff were deployed to meet people's needs and keep them safe. Robust recruitment procedures ensured only suitable staff were employed. We looked around the premises and found it had been maintained, was clean and hygienic and a safe place

for people to live.

We observed during the inspection visit friendly interactions between the owner and people who lived at the home. We saw that care workers and the registered manager related well with people they supported and cared for. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. People who lived at Delrose House said meals were of a good standard. They said alternatives were available if they did not like what was being offered. People had access to healthcare professionals and records were kept of outcomes of visits and what action was taken to meet their healthcare needs.

People were cared for by an enthusiastic staff team, who spoke highly of people and told us they enjoyed working at Delrose House. People said that staff were kind and they were treated with dignity and respect.

Care staff were familiar with what support and care people who lived at the home required. People were supported to lead full and varied lives and were supported to form relationships within the local community. One person who lived at the home said, "I can meet friends if I want to.” Another person said, “I regularly visit my relatives.” The service had a complaints procedure which was made available to people on their admission to the home and their relatives. The people we spoke with told us they were happy with the service and had no complaints.

People and visitors told us that the service was well managed. The provider had a quality assurance system in place which enabled them to monitor the quality of care provided to people and drive improvement. There was a person-centred culture within the service.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 13 April 2018

The service remains Good.

Effective

Good

Updated 13 April 2018

The service remains Good.

Caring

Good

Updated 13 April 2018

The service remains Good.

Responsive

Good

Updated 13 April 2018

The service remains Good.

Well-led

Good

Updated 13 April 2018

The service remains Good.