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Inspection report

Date of Inspection: 11 December 2013
Date of Publication: 8 January 2014
Inspection Report published 08 January 2014 PDF

Overview

Inspection carried out on 11 December 2013

During a routine inspection

People expressed their views and were involved in making decisions about their care and treatment. We saw people had signed their plans, consenting to receive the care and treatment they required. One person said �they are top class here. They can�t do enough for us. It is really home from home for me.� Another person told us �they are really good here, I have no complaints, it�s just home for me.�

Care and treatment was planned and delivered in a way that ensured people's safety and welfare. We observed members of staff speaking to people politely and encouraged social conversations. People spoke positively about the staff team. One person said �we are well looked after.�

Health professionals such as the psychiatrist, optical, dental and chiropody services saw people regularly to ensure their health care needs were met.

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Staff received appropriate professional development. There was a training programme in place for all staff. Staff were provided with the skills and knowledge to provide a safe and effective service.

The provider took account of complaints and comments to improve the service. Surveys were completed on an annual basis with people using the service. The last survey was completed in November 2013. Comments included, �Delrose House takes good care of my brother very well and I am grateful to them, as he has improved a lot since he went there,� and �I have found Delrose House staff very helpful and compassionate. I am so grateful that my son has been given the support to help him in all areas of his life.�

Policies and procedures and staff records were kept in a lockable cabinet in the staff office which was also kept locked when not in use. This meant records were kept safe and confidential.