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Inspection report

Date of Inspection: 14 February 2013
Date of Publication: 16 March 2013
Inspection Report published 16 March 2013 PDF

Overview

Inspection carried out on 14 February 2013

During a routine inspection

We carried out a visit on 14 February 2013. We looked at the personal care or treatment records of people who use the service, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members, and talked with staff and relevant professionals.

People we spoke with made positive comments about the staff group saying that they were "happy" and "well looked after". Other people we spoke to said that they had no concerns or complaints about the standard of care and said that communication was appropriate and timely. Other health and social care professionals we spoke with made positive comments about the staff and commented that the staff at Delrose House contributed appropriately to the multi disciplinary processes.