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Inspection Summary


Overall summary & rating

Good

Updated 3 September 2020

About the service

Wolfeton Manor is a residential care home providing personal care to up to 31 older people, aged 65 and over, some of whom are living with dementia. 29 people lived there at the time of the inspection, although one person was in hospital.

We found the following examples of good practice

People were kept safe because staff understood people’s individual risks and took steps to minimise them. Staff had a high awareness of health and safety systems and described ways to keep people safe. For example, housekeeping staff used hazard signage and cones to highlight slip/trip hazards such as wet floors.

Improvements to the environment had been made. New plumbing installed had minimised the risk of leaks. Work was underway to improve access for people in the garden by installing a raised bed area for people to make gardening easier. Where contractors were working on site, the service worked closely with them to carefully manage risks and ensure people, visitors and staff were kept safe.

We were assured the service were following safe infection prevention and control procedures to keep people safe. The service had ongoing monitoring arrangements to ensure all aspects of infection control followed best practice guidance.

People’s relatives were kept up to date about their progress. A relative wrote, ‘The home is very well managed and we are kept up to date by regular newsletters which has been very important during the pandemic.’ A counsellor was available to support people, family and friends as well as staff.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good. (report published 23 August 2018)

Why we inspected

This targeted inspection was prompted in part to follow up a health and safety incident in 2019 when a person using the service fell and sustained a serious injury whilst maintenance works were being undertaken. This incident is subject to a separate investigation. As a result, this inspection did not examine the circumstances of the incident. The purpose of the visit was to check the provider’s action plan to mitigate risks of avoidable harm and make safety improvements had been implemented.

As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes. This targeted inspection also looked at the infection control and prevention measures the provider has in place.

CQC have introduced targeted inspections to follow up on specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the Safe and Well Led sections of this full report.

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 3 September 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 3 September 2020

Caring

Good

Updated 3 September 2020

Responsive

Good

Updated 3 September 2020

Well-led

Good

Updated 3 September 2020

The service was well-led.

Details are in our well-Led findings below.