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Inspection Summary


Overall summary & rating

Good

Updated 10 July 2019

About the service

Woodheyes provides care and accommodation for up to 38 older people some of whom are living with dementia. It is situated in Leicester Forest East, Leicestershire. Accommodation is on the ground and first floors with a lift for access. At the time of our inspection there were 37 people using the service.

People’s experience of using this service

People told us the staff at the home were exceptionally caring. They gave us many examples of how staff valued them and put them first in everything they did. We saw staff continually interacted with people, checked on their well-being, and ensured they were comfortable and had everything they needed. The culture in the home was one of compassion and empathy. Staff listened to people and provided them with care and support in the way they wanted.

People said they felt safe at the home and trusted the staff. The staff knew how to minimise risk to people and assist them in ways that were safe. The home was well-staffed, and people said staff had time to meet their care needs and spend quality time with them.

People had their medicines safely when they needed them. Staff ensured people had access to healthcare services. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

All the people we spoke with said they liked the meals served. A person told us, “The food is very good. Meals are excellent. I never leave anything.” Lunchtime was relaxed and sociable with attentive, friendly staff assisting people. The home was bright, clean and well-decorated throughout with level access to all areas including the gardens.

Staff supported people to making decisions and determine their own lifestyles. A person said, “I can go to bed when I want. I can have a selection of food. The clothes I wear are my choice.” People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received personalised care and staff were responsive to their needs. The home's activities co-ordinator provided a wide range of one-to-one and group activities for people. We saw care workers facilitating an armchair exercise class with people who enjoyed this gentle workout.

People said the home was well-managed and they would recommend it to others. They told us the registered manager and staff were approachable and listened to them. There were effective systems in place to monitor the home and ensure staff provided good-quality care. The home had close links with community health and social care professionals to and people were encouraged to use local facilities including a coffee shop, garden centre and pub.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

At the last inspection we rated this service Good (report published on 17/11/2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas

Safe

Good

Updated 10 July 2019

The home was safe.

Details are in our Safe finding below.

Effective

Good

Updated 10 July 2019

The service was effective.

Details are in our Effective findings below.

Caring

Outstanding

Updated 10 July 2019

The home was exceptionally caring.

Details are in our Caring finding below.

Responsive

Good

Updated 10 July 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 10 July 2019

The service was well-led.

Details are in our Well-Led findings below.