We carried out a review of the data available to us about Metro Homecare Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Metro Homecare Ltd, you can give feedback on this service.
Metro Homecare Ltd is a domiciliary care agency. The service provides support to older people living in their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were 21 people using the service.
People’s experience of using this service and what we found
People were supported by staff who knew how to protect them and keep them safe. Staff had been recruited safely with appropriate pre-employment checks carried out.
People received care from compassionate and kind staff. Staff delivered care in a dignified way and assisted people to maintain their independence as much as possible.
Staff protected people from harm and followed risk assessments to ensure they were supported in a safe way. Staff wore personal protective equipment (PPE), including face masks, when supporting people and were trained in infection control.
People's needs were fully assessed prior to the start of care. The provider ensured staff were trained to meet people's needs and kept them up to date with best practice guidance.
People's care needs and any equality characteristics were assessed. Care plans recorded how people's needs could be met and prevent discrimination. Medicines were managed safely.
People's healthcare needs were assessed, monitored and met in conjunction with healthcare professionals where necessary. Where people received help with their nutrition and hydration, care plans detailed how this should be provided.
People were supported to have maximum choice and control of their lives and staff them in the least restrictive way possible and in their best interests; the policies and systems in the service supported.
The provider actively engaged with people and staff to be able to continuously learn, expand and improve the service they provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 09 June 2021 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.