Hey Baby 4D Halifax

Updated 22 May 2023

Hey Baby 4D Halifax is an independent, non-diagnostic baby scanning studio located just outside Halifax town centre and registered with CQC in 2021. It is registered to provide diagnostic and screening regulated activities to adults age 18 to 65.

The service has a manager registered with CQC.

The service provided 2D, 3D and 4D and transvaginal scans, from 6 to 38 weeks gestation. These included early viability scans, dating scans, reassurance scans, growth, wellbeing and presentation scans. All scans were completed by fully qualified and registered sonographers.

The service had one ultrasound scan room, a waiting / reception area and a separate quiet room which was also used as a staff rest area.

This was a short notice announced inspection. This meant the provider had limited notice that we were inspecting.

The service had no service users on the day of inspection. This was the first time we had inspected this service.

Updated 22 May 2023

We rated this location requires improvement because:

• The service did not have clear training records and managers did not use effective processes to check and record mandatory training compliance.
• The service did not demonstrate all staff had completed safeguarding training to a level appropriate to their role and in accordance with intercollegiate guidance.
• Substances hazardous to health subject to control of substances hazardous to health (COSHH) regulations 2002 were not always stored in accordance with the provider’s infection prevention and control policy.
• Staff did not complete and update risk assessments for each woman.
• Although the manager collected audit data of performance metrics, the service did not always record findings and action plans and use these results to understand performance, make decisions and make improvements.
• The service did not always make sure staff were competent for their roles. For example, there were no completed induction and appraisal records.
• The service did not operate effective governance processes. For example, staff recruitment processes were not always followed, audit activities were not always documented and managers did not check to make sure staff followed guidance.

However:

• The service had enough staff to care for women and keep them safe.
• The service controlled infection risk well.
• Staff worked well together for the benefit of women, supported them to make decisions about their care, and had access to good information.
• Staff treated women with compassion and kindness, respected their privacy and dignity and made it easy for people to give feedback.

Updated 22 May 2023

We rated this service as requires improvement overall. We rated safe and well-led as requires improvement and caring and responsive as good. We do not rate the effective domain in diagnostic and screening services.

See the summary above for details.