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Inspection Summary


Overall summary & rating

Outstanding

Updated 15 November 2018

Links Lodge is a detached house situated in a residential area of North Shore, Blackpool. The home is registered to accommodate up to 10 adults, with a learning disability who require assistance with personal care. The home specialises in supporting people with learning disabilities who are living with dementia. Most rooms were single occupancy, with one double room available for those wishing to share facilities. Some rooms had en-suite bathrooms, and communal bathing facilities and toilets were available throughout the home. There were gardens to the front, side and rear of the house.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

The inspection visit took place on 04 October 2018 and was unannounced. At the time of the inspection 10 people lived at the home.

At our last inspection we rated the service Outstanding. On this inspection, we found the service had remained Outstanding. We found the evidence continued to support the rating of Outstanding and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

The registered provider was an individual who also managed the home on a day to day basis. Registered providers are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Most people had complex needs and were unable to tell us their experiences at Links Lodge. People able to speak with us and their relatives were very praising of the staff team. They told us they felt exceptionally safe and looked after by staff. We observed interactions between staff and people. These were frequent and friendly. It was clear from these interactions, people who lived at Links Lodge were the central focus of the staff team and were supported to have an excellent quality of life.

The service had built on their previous success and sustained the outstanding model of care and support provided to people living in the home. The registered provider and staff team continued to find ways to improve the service and remained focused and enthusiastic in the way they provided innovative care to the people they supported.

Staff had an excellent appreciation of people's individual needs and continued to be inventive in the ways they provided care and interaction. These included introducing a Danish concept for creating happiness and well-being called Hygge and ‘The Night Owl’ club. The systems used identified how to deliver an activity in a meaningful way. This information encouraged positive responses and created ‘golden moments’ which preserved and promoted continued well-being.

Social and leisure activities were many and varied and met people’s individual preferences. People were encouraged to be part of their local community and integrate into community groups in the area.

The exceptionally well managed and flexible staffing levels and skills met people’s needs and wishes. Recruitment was thorough and effective in appointing staff with the right qualities to give exceptional care. Staff support and supervision was frequent and training was in-depth, interactive and inventive.

People were actively involved in the decoration of their rooms which were geared around their needs and preferences. The house was clean, well maintained and homely. Many dementia friendly design features, such as sensory lights, projectors and themed wall art were incorporated into the décor. Specialist equipment was in place such as pressure

Inspection areas

Safe

Good

Updated 15 November 2018

The service remains good.

Effective

Outstanding

Updated 15 November 2018

The service remains outstanding.

Caring

Outstanding

Updated 15 November 2018

The service remains outstanding.

Responsive

Outstanding

Updated 15 November 2018

The service remains outstanding.

Well-led

Outstanding

Updated 15 November 2018

The service remains outstanding.