Hendra House Residential Home

Updated 13 April 2026

Date of Assessment: 13 April 2026 to 21 May 2026. An inspector and a regulatory coordinator carried out an unannounced site visit on 23 April 2026 and an announced site visit on 28 April 2026.

Hendra House is a care home providing accommodation for people who require assistance with personal care. The service can accommodate up to 28 older people, some of whom may be living with dementia. At the time of this assessment 26 people were using the service.

This service demonstrated an exceptionally high standard of care, underpinned by strong leadership, a deeply embedded culture of compassion, and consistently positive outcomes for people. The service was highly effective in meeting people’s needs, with care and support delivered in a personalised, responsive, and evidence-based way that promoted well-being, independence, and quality of life. People received care from a team of staff who were not only skilled and knowledgeable, but who consistently went above and beyond to ensure people felt valued, respected, and supported. Feedback from people, relatives, and professionals was overwhelmingly positive, with many highlighting the kindness, dignity, and genuine commitment shown by staff. Relationships were strong, and there was a clear emphasis on treating people as individuals. The service was exceptionally well-led, with a visible and proactive management team who drove continuous improvement and fostered a positive, inclusive culture. Leaders were highly effective in engaging with staff, people using the service, and external partners, ensuring that learning, innovation, and best practice were embedded throughout. Governance systems were robust and used effectively to improve outcomes and maintain high standards.

Overall, the service provided outstanding care that was consistently person-centred, compassionate, and well-coordinated, resulting in excellent experiences and outcomes for people.

Updated 13 April 2026

People’s experience of the service was overwhelmingly positive and reflected the exceptionally high standards of care provided. People consistently told us they felt safe, valued, and genuinely cared for by staff who knew them well and understood their individual needs, preferences, and histories. There was a strong sense of trust between people and staff, with interactions characterised by warmth, kindness, and respect. People were supported to live meaningful and fulfilling lives, with care tailored to their personal wishes and aspirations. They were encouraged and enabled to maintain their independence wherever possible and to make choices about their daily lives. People told us they felt listened to and involved in decisions about their care, and that staff took the time to ensure their voices were heard. Relationships within the home were a clear strength. People spoke fondly of staff, describing them as compassionate, attentive, and consistently going ‘the extra mile.’ Relatives were equally positive, expressing confidence in the care provided and highlighting the welcoming and inclusive atmosphere of the home. People’s dignity and privacy were consistently upheld, and they were treated with a high level of respect at all times. The service promoted a strong sense of community, where people felt comfortable, relaxed, and part of a supportive environment. Overall, people experienced care that was not only safe and effective, but deeply caring, highly personalised, and delivered with genuine compassion, resulting in exceptionally positive outcomes and quality of life.