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Inspection Summary


Overall summary & rating

Good

Updated 10 February 2021

Hartford Hey is a residential care home which provides accommodation and personal care for up to 28 older people, some of whom have dementia. At the time of our inspection, 21 people were living at the home.

We found the following examples of good practice.

¿ People spoke positively about the home during the pandemic. Comments included; "This home is beautiful, it is also lovely and clean", "I see my daughter regularly and that means so much to me" and "I couldn't be better. I am really happy here."

¿ Relatives told us they had previously participated in garden visits and inside visits with screens in place. They said these were pre booked and well managed.

¿ We received lots of positive feedback from relatives we contacted. One relative told us; "I cannot speak too highly of how well the staff, residents and relatives morale has been managed and maintained during these anxious and frightening times." Another relative said; "The staff have worked tirelessly and professionally, going above and beyond the call of duty throughout this pandemic."

¿ All visitors were asked to complete a health screening form, have their temperature checked and were provided with face masks to wear throughout their visit. Full personal protective equipment (PPE) was available for all visitors along with access to handwashing facilities and hand sanitiser.

¿ The service had increased the cleaning schedules and routines to reduce the risks of cross infection. The environment was very clean and hygienic.

¿ We observed staff to be wearing the correct personal protective equipment (PPE) throughout the inspection.

¿ People and staff were taking part in regular COVID19 testing.

¿ People had individual risk assessments in place that reflected their specific needs in relation to COVID19.

¿ Staff had all received training to meet the requirements of their role and for the management of COVID19.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 10 February 2021

Inspected but not rated.

Effective

Good

Updated 10 February 2021

Caring

Good

Updated 10 February 2021

Responsive

Good

Updated 10 February 2021

Well-led

Good

Updated 10 February 2021