Hartford Hey

Updated 13 April 2026

Date of assessment: 16 April – 13 May 2026. Hartford Hey is a residential care home providing accommodation for up to 28 people. At the time of the assessment, 14 people were living at the home. We carried out an unannounced site visit to the home on 16 April 2026 and a further announced visit on 20 April 2026. The remainder of the assessment was conducted off site.

The assessment was prompted due to the home not having been assessed for more than 7 years. We carried out a comprehensive assessment and assessed a total of 34 quality statements from all the key questions we ask, is the service safe, effective, caring, responsive and well-led.

We observed the environment and spoke with people living in the home and staff. We contacted people’s relatives and health and social care professionals who visited the home.

We observed a clean, homely environment where staff knew people and cared for them with genuine kindness. There were systems in place to observe and monitor people’s health and wellbeing to ensure the best outcomes for them. The registered manager and staff worked closely with healthcare professionals and people were listened to and treated as individuals. Medicines were managed safely by competent staff. Staff told us they loved working at the home and felt privileged to support people in their care.

We observed some areas for improvement within the environment and addressed these with the provider who was receptive to taking action.

Updated 13 April 2026

People and their family members told us they felt safe and happy living at Hartford Hey. People told us they particularly enjoyed the home cooked food, and they felt well cared for by the kind and attentive staff, who ‘can’t do enough for you’. People told us they had choice over their meals and how they spent their day and there were sometimes activities going on to join in with. One family member told us there are, “Singers and entertainment and they have taken (name) out on the promenade for ice cream.” Another family member commented on how prior to moving into the home they were worried about their loved ones’ weight, but not anymore, referring to the excellent food and having plenty of choice.
Family members told us they were kept up to date on their relative’s wellbeing and had seen care plans. They went on to say they had never had to raise any concerns.