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Archived: New Forest Homecare

This service is now registered at a different address - see new profile


Inspection carried out on 26 March 2013

During a routine inspection

People were treated politely and with respect and they were given appropriate information and support regarding their care or treatment. People we spoke to confirmed to us that they had received the 'service user' guide which contained useful information about the service and the staff.

We saw that people had been given contracts by the agency which confirmed that the services to be provided had been discussed. One person told us �Somebody from the agency has been round to discuss care with me�.

Care plans were detailed and provided staff with clear information about how to provide care to people. People we spoke to were positive about the services they received from the agency. One person told us �Very good, wouldn�t change. They have got to put up with me no matter what�. Another person told us �Very happy with the service�.

Staff had appropriate professional development and regular supervisions and appraisals. This meant that people's needs were met by competent staff.

People were protected from abuse and the risk of abuse because the provider had taken steps to identify and prevent abuse from happening at the service. Staff were clear about their responsibilities to report any concerns.

There were effective systems in place to manage comments and complaints. We found that complaints had been investigated fully, responded to appropriately and where necessary lesson learnt.