Ann Mangham

Updated 25 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 28 February 2022 and was announced. We gave the service 24 hours notice of the inspection.

Updated 25 March 2022

About the service

Ann Mangham is a residential care setting for up to ten people with mental health needs. Nine people were living at the service at the time of the inspection. The service mainly provides guidance and supervision to promote an independent lifestyle.

Four people are accommodated in an adapted house, one person in another house and four separate furnished flats in the same grounds.

People’s experience of using this service and what we found

People were very settled, and staff clearly knew them very well. Safeguarding concerns were dealt with appropriately and risk assessments showed how staff should support people with their differing needs. Staffing levels were sufficient as most people were independent in everyday living tasks.

Medicines were managed safely, and the premises were kept clean and accessible. Staff were kind and considerate, supporting people to make their own choices. Staff were empathetic, providing reassurance when needed but also encouraging people to think about problems in different ways. External feedback about the service was positive.

People’s needs were assessed well, and any changes noted. As the staff team was stable this helped build knowledge of people’s characteristics and how to support them. People helped themselves to food and drink, and discreet support was offered if needed. Care documentation provided guidance for staff and was audited regularly to ensure it remained reflective of people’s needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were very much a part of the local community and lived life to the full.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 14 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.