New Model Medicine Ltd

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced inspection at New Model Medicine Limited. This was as part of our inspection programme. The service had not previously been inspected or rated.

The service is registered with the Care Quality Commission (CQC) under the Health and Social Care Act 2008 for the services it provides.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Our key findings were:

• The service had systems to manage risk so that safety incidents were less likely to happen. Processes were in place to learn from incidents.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• People were treated with compassion, kindness, dignity, and respect.
• Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
• There was a strong focus on continuous learning and improvement.

Whilst we found no breaches of regulations, the provider should:

• Continue to develop clinical audits to include more areas of practice such as prescribing and referrals.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services