Background to this inspection
Updated
22 October 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
New Hope Project is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.
We used all of this information to plan our inspection.
During the inspection
We spoke with six people living at the home. We spoke with three members of staff including the registered manager.
We reviewed a range of records. This included three people’s care records and four people’s medicines records. We looked at two staff files and training and supervision records. We looked at a variety of other records relating to the management of the service, including health and safety records, audits, incident records and quality assurance records.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We sought and received feedback from service commissioners and professionals who worked with the service. We reviewed policies and procedures. We spoke to two further members of staff.
Updated
22 October 2019
About the service
New Hope Project is a residential care home providing accommodation and support to up to 13 people aged between 18 and 65 years with mental health needs. At the time of the inspection, 12 people were using the service.
The home was adapted from three neighbouring residential properties and had en-suite accommodation spread over two floors. There were communal lounge and dining areas, three kitchens, two laundry rooms and a rear garden.
People’s experience of using this service
People told us they liked living here and were being supported by staff who cared for them and promoted their independence and wellbeing. Professionals praised the home and described it as “the best”, particularly for people with complex needs who had not been successful in other services.
There was a strong, person-centred culture at the home and people spoke highly of the support they received from the staff and registered manager.
People were involved in the running of the home and felt they were being listened to.
People were supported by well-trained staff who understood their needs and preferences. People were involved in their assessments and support planning and had regular one to one time with a designated keyworker, although this was not always well-documented.
People told us they felt safe. They were protected by staff who understood their safeguarding roles and responsibilities.
People’s medicines were managed safely.
People had regular visits from doctors, nurses and other professionals or visited them in the community.
The home was clean and followed good infection control practices. The fire safety of the building was reviewed regularly and there were regular drills. Daily health and safety checks were carried out.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
The last rating for this service was good (published 11 April 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.