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Archived: Osborn Manor

The partners registered to provide this service have changed - see new profile


Inspection carried out on 26 February 2013

During a routine inspection

During our visit we spoke with four people who used the service, one relative, four members of staff and the registered manager. We spent time observing how staff interacted and supported people. We saw staff treating people with respect and involving

them in activities throughout the time we spent at the service. People appeared relaxed and happy, talking with each other and staff.

Staff were praised by people using the service and their relatives. Comments included, "staff are always willing to listen", "I feel I can always ask questions if I am unsure. Nothing is too much trouble". "The staff here are kind and caring", "staff do anything we ask."

All the people we spoke to said they were happy living at the home. They told us the food was nice, that they had a choice of what to eat, and they had enough to eat and drink. They told us the quality of care was good.

Inspection carried out on 13 January 2012

During a routine inspection

During our visit we spoke with three people who live at the home, two staff and the manager.

People told us that they were happy at the home; it was easy for them to move about the home if they were able and access facilities such as the bathroom and garden. They liked the interaction with the staff and were very fond of some of the staff. They said they were able to give their opinion, for example about the food and they felt they were respected and heard. They were able to have visitors at any time and sometimes their visitors joined them for a meal.

Staff told us that they were supported at the home and there was always training available and they had regular supervision. They were getting used to the new method of daily record keeping on the lap top.