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Archived: Osborn Manor

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All reports

Inspection report

Date of Inspection: 26 February 2013
Date of Publication: 9 March 2013
Inspection Report published 9 March 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 February 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

From talking with people and looking at resident meeting minutes we could see that people were given opportunities to raise any issues they may have with staff on a regular basis. We saw that where issues had been identified action had been taken.

We asked if views of people, staff and visitors were gathered to find out how well they thought the service was running. People who used the service told us they were. One person told us that staff "will do anything we ask". The service had sent out questionnaires to all people. Although response was limited, we saw that in general response had been very positive about the service and that they were happy with the care and support provided.

The manager told us that part of their internal monitoring of quality included regular observations of staff practices. This included how staff communicated with people, engaged with them and encouraged them to be independent and take part in activities.

The manager showed us an audit that had been undertaken by an external company. This audit highlighted actions needed to ensure that appropriate standards were achieved. It was noted that the manager had taken appropriate steps to address the actions raised.