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Archived: Osborn Manor

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All reports

Inspection report

Date of Inspection: 26 February 2013
Date of Publication: 9 March 2013
Inspection Report published 9 March 2013 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 February 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

When we visited, four care staff were on duty, one had recently started and was "shadowing" staff, as well as the manager.

The manager said that staffing levels varied throughout the day, depending on the needs and planned activities of the residents. Staff told us that in their view, there were enough staff on duty to support people with their care and support needs.

Rotas we saw accurately reflected the staffing levels described by the manger. The manager told us that planned and unplanned absence such as training, annual leave or sickness was covered by asking staff to work additional hours to that of their normal contract. The manager said that the service did not use agency care workers.

We looked at training files of four staff members. Records showed that staff had attended training in both mandatory courses and specialised areas to reflect the needs of the people they supported. Training included an induction, safeguarding of vulnerable people, first aid, food hygiene, manual handling, health and safety, risk assessment awareness, person centred planning, safe handling of medication, Mental Capacity Act (2005) and equality and diversity. The deputy manager told that they had been supported to become a trainer in infection control and the Mental Capacity Act.

Staff commented that they felt supported by the management team and were very happy working here. Comments included "I am much happier here than I was in my previous job", "everyone has made me feel so welcome", "we have a really supportive team here" and "I love being here, it is a really nice home".