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Archived: Osborn Manor

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All reports

Inspection report

Date of Inspection: 26 February 2013
Date of Publication: 9 March 2013
Inspection Report published 9 March 2013 PDF | 79.72 KB

Overview

Inspection carried out on 26 February 2013

During a routine inspection

During our visit we spoke with four people who used the service, one relative, four members of staff and the registered manager. We spent time observing how staff interacted and supported people. We saw staff treating people with respect and involving

them in activities throughout the time we spent at the service. People appeared relaxed and happy, talking with each other and staff.

Staff were praised by people using the service and their relatives. Comments included, "staff are always willing to listen", "I feel I can always ask questions if I am unsure. Nothing is too much trouble". "The staff here are kind and caring", "staff do anything we ask."

All the people we spoke to said they were happy living at the home. They told us the food was nice, that they had a choice of what to eat, and they had enough to eat and drink. They told us the quality of care was good.