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Inspection report

Date of Inspection: 3 December 2012
Date of Publication: 18 December 2012
Inspection Report published 18 December 2012 PDF

Overview

Inspection carried out on 3 December 2012

During a routine inspection

People told the expert by experience they were happy with the home. Comments included; �It�s a lovely place to live. What more could you want. I wouldn�t hesitate to recommend this place.� And �I�d rather be in my own home, of course, but if you�ve got to live somewhere else, then I don�t think you could find a better place.� And also �I�m astonished at how well this place runs.�

We observed the staff during their interactions with people who live at the home and saw they supported them in a respectful and dignified way. We also saw people were at ease and clearly relaxed in their surroundings.

We saw that there were a good range of activities that people could engage in, and that they could choose freely how to spend their time. We asked individuals if they felt anything could be improved upon at the home. Overall people were happy but some people said that meals at the home were not always good and could improve. People did confirm however that they were given information about how to complain, and opportunities to express and air their views. They also felt their concerns were listened to and acted upon and that the home was very well managed.