SpaMedica Kendal

Updated 16 August 2023

SpaMedica Kendal is operated by SpaMedica Ltd and has been open since July 2021. The hospital carries out cataract surgery, using local anaesthetic and yttrium aluminium garnet (YAG) laser eye treatments for adult patients referred from the NHS.

The hospital is located close to the town centre, in a business park with car parking facilities.

SpaMedica Kendal is registered to provide the following regulated activities:

• Diagnostic and screening procedures

• Surgical procedures

• Treatment of disease, disorder or injury

The registered manager has been in post since January 2022.

The location has not previously been inspected.

Updated 16 August 2023

We have not rated this location before. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The provider controlled infection risk well. Staff managed medicines well. The provider managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. Staff provided emotional support to patients, families and carers.
• The provider planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed to and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued and focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The provider engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

However:

• Staff did not always keep accurate care records.

Updated 16 August 2023