Albany Nursing Home

Updated 19 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 5 February 2021 and was announced.

Updated 19 March 2021

About the service Albany Nursing Home is a residential care home providing personal and nursing care to 56 younger people with disabilities and older people with varied conditions including dementia and complex nursing needs. The service can support up to 61 people in one building.

People’s experience of using this service

People were protected from the risks of harm or abuse. People had risk assessments to minimise the risks of harm or abuse they may face. Staff knew what action to take if they suspected somebody was being harmed or abused. Staff were recruited safely and there were sufficient staff on duty to meet people’s needs. Medicines were managed safely. People were protected from the risks associated with the spread of infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s care needs were assessed before they began to use the service. Staff were supported to carry out their role with training, supervision and appraisals. People were supported to maintain their health and were offered a varied and nutritious diet. Staff understood their responsibilities under the Mental Capacity Act (2005).

People and relatives thought staff and the management were caring. Staff understood how to deliver a fair and equal service. People and relatives were included in the decision making around the care provided to them. Staff understood how to promote people’s privacy, dignity and independence. People were encouraged to make choices.

Staff were knowledgeable about people’s individual needs and they knew how to provide a personalised care service. People’s communication needs were met and they were offered a variety of activities. Complaints were handled appropriately. People who were at the end of their life had their wishes for their last days documented.

People, relatives and staff spoke positively about the leadership in the service. The provider held regular meetings for people using the service, relatives and staff. The provider sought feedback from people using the service, relatives and staff to identify areas for improvement. The provider had a variety of quality checks in place and worked in partnership with other agencies to improve outcomes for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 27 October 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.