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Inspection Summary


Overall summary & rating

Good

Updated 27 October 2017

Albany Nursing Home is registered to care for up to 61 people with nursing needs and at the time of the inspection there were 59 people using the service. This included younger people with disabilities and older people with varied conditions such as dementia and complex nursing needs. The home is laid out on three floors and accommodation for people is in single rooms, except for one double room.

At the last inspection in March 2015, the service was rated Good. At this inspection we found the service remained Good.

People and relatives felt safe using the service. There were enough suitably qualified staff to meet people’s needs. Safe recruitment checks were made before employing new staff. Staff were knowledgeable about safeguarding and whistleblowing procedures. People had risk assessments done and risk management plans were put in place to ensure they were kept safe while using the service. Building maintenance and equipment checks were up-to-date. Medicines were managed safely.

Staff were supported through regular training opportunities, supervisions and appraisals. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff were knowledgeable about what was required of them in line with the Mental Capacity Act (2005) and Deprivation of Liberty Safeguards. Staff were aware of how to obtain consent before delivering care. People were offered a variety of food and drink and were supported to access healthcare as required.

People and relatives gave positive feedback about staff. Each person had a named care worker and a named nurse who were responsible for overseeing the care the person received. Staff demonstrated awareness of people’s care needs, respecting people’s privacy and dignity, maintaining independence and equality and diversity needs.

Staff were knowledgeable about providing a personalised care service. Care plans were comprehensive and showed people’s preferences. A variety of activities were offered which included visiting entertainers and trips outside the home. The service kept a record of compliments and complaints made and used these to make further improvements to the care provided.

People, relatives and staff spoke positively about the management of the home. The provider had systems to obtain feedback about the quality of the service and carried out various audit checks on the quality. These systems were used to make improvements to the service. Regular meetings were held with people, relatives and staff to keep them updated on service development and identify issues that needed resolving.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 27 October 2017

The service remains Good.

Effective

Good

Updated 27 October 2017

The service remains Good.

Caring

Good

Updated 27 October 2017

The service remains Good.

Responsive

Good

Updated 27 October 2017

The service remains Good.

Well-led

Good

Updated 27 October 2017

The service remains Good.