Burnham Lodge

Updated 16 January 2026

Date of inspection: 04th March 2026 – 24th March 2026

Burnham Lodge is a care home providing accommodation, nursing, personal care and support to people living with dementia, mental health needs, sensory needs and physical disabilities. At the time of inspection, the service was supporting 43 people.

The last inspection evidenced the provider was in breach of the legal regulation in relation to safe care and treatment, safeguarding, good governance and failing to notify The Care Quality Commission of certain events at Burnham Lodge. Improvements were found at this assessment, and the provider was no longer in breach of these regulations.

We spoke with the registered manager, management team, the staff team, people and their relatives on site. We reviewed a range of records relating to people's care and the way the service was managed. We spoke with staff working for the service following our visit, and an external professional partner.

Environmental safety was professionally managed. Professionals and relatives consistently found the home clean, odour free and well maintained, and equipment and safety certifications were up to date.

The provider protected people from the risk of abuse or harm and carried out investigations into safety events or where people raised negative feedback. People, their relatives, and relevant professionals were involved in assessments and consequent reviews of their care. Management and staffing was safely led. Risk assessments and care plans were in place and contained effective strategies to mitigate risks and provide good care, however, documentation was not always person-centred.

The staff team were supported by the senior leadership team to deliver exceptionally kind, compassionate and respectful care. The service was responsive to people’s needs, worked well with people to encourage independence, and was effective in supporting people to access different healthcare services as needed. People had access to a wide range of activities, outings and daily stimulation. The service provided a range of opportunities for people, their relatives and staff to give feedback.

Regular audits were carried out across the service, whilst documentation was not immediately clear of actions identified, learning was communicated to staff on a regular basis.

The provider was very responsive to feedback provided during the assessment period and had a service wide continuous improvement plan which was updated on a regular basis.

Updated 16 January 2026

People were consistently positive about their experience with staff at the home. Comments included “I don’t feel threatened in any way, shape or form. I can leave money around and I know that I can trust [staff]”, “[Staff] are very generous in heart and spirit, they’ll do anything for you”, and “They are so compassionate, understanding and tolerant…They’re brilliant, nothing to change.”

People’s relatives told us, “I can’t fault [the staff], every request has been dealt with and it’s amazing” and, “We’ve been really pleased with it. We were going to take a look around at other homes, but we didn’t go anywhere else.”

People told us that staff always asked for consent before supporting them with care, were respectful, and treated them with dignity. People told us they felt staff knew them well, including their preferences, for example, “I’m looked after well, they know I like my shredded wheat in the morning.”

People’s relatives expressed similar views and felt involved in people’s care. Comments included, “They are really accommodating”, “The staff are very friendly and helpful, and they know how to help [person]” and, “We were involved in agreeing their care plan at the start and all our questions have been answered. Everyone is extremely friendly.”

People and their relatives enjoyed the wide range of activities at the home and the community feel it provided. They told us, “The activity coordinators do a great job and the activities for people have greatly improved. They now do some activities on weekends so that families can be involved” and, “[People] can have their nails painted. I love all the rooms. [They’ve] come on leaps and bounds since [they] came.”

People and their relatives universally told us that they felt listened to, safe and would raise any concerns with the registered manager. Comments included, “The manager’s door is always open, and I was told to talk to [them] if I had any concerns.” People provided mixed feedback about staffing levels at the home and wait times for call bells to be answered. People and their relatives told us that they felt the service had vastly improved in the last 12 months.