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Good Companions Care at Home Agency Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 30 June 2021

About the service

Good Companions Care at Home Agency is a domiciliary care service providing personal nursing care to people who live in their own homes. At the time of this inspection 72 people were using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People and relatives were very positive about the service they received. They told us they received “helpful and friendly” support from “kind and caring” staff.

People said they felt safe and well-supported during the COVID-19 pandemic. They described how staff always wore the correct PPE, washed their hands regularly and followed all the rules and guidelines.

People’s needs and risks to their well-being were assessed and recorded. The quality and detail of the care records was inconsistent. We have made a recommendation about this.

People described staff as “good at their jobs”. People said they were fully involved in managing their own care service. They told us all staff, including office staff, treated them like “part of the family”.

People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service upheld this practice.

Staff understood how to report any concerns and felt these would be listened to. Some people were assisted with their medicines and there were clear systems to manage this.

At the time of this inspection there were enough staff employed to provide the service. Recently there had been a significant gap in staffing but the provider had worked with commissioners to manage the situation until new staff could be appointed.

People and staff said the management team were open, approachable and always contactable.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published October 2017).

Why we inspected

We received concerns in relation to staffing levels, staff training and how the service was managed. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well-led sections of this full report.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Good Companions Care at Home Agency on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 30 June 2021

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 30 June 2021

Caring

Good

Updated 30 June 2021

Responsive

Good

Updated 30 June 2021

Well-led

Good

Updated 30 June 2021

The service was well-led.

Details are in our well-led findings below.