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We are carrying out a review of quality at Roebuck Nursing Home. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Good

Updated 28 April 2021

About the service

Roebuck Nursing Home is a care home providing accommodation for up to 63 older people, some of whom are living with dementia. At the time of the inspection there were 38 people living at the home.

People’s experience of using this service and what we found

People felt safe and told us the staff looked after them well. We noted staff worked safely and in accordance with people’s care plans and risk assessments. Relatives told us the registered manager and the staff team were very good. People’s safety and welfare was monitored. There was an overview of accidents and events and these were reviewed to help ensure there was not a reoccurrence. Medicines were managed safely.

People were given choices and staff knew people well. Care plans were detailed giving staff the appropriate information to meet people’s needs. People were encouraged to eat and drink well to help promote their wellbeing.

Staffing levels were appropriate to meet people’s needs and staff received training and supervision. They felt supported in their role and enjoyed working at the service. Training relating to infection control and COVID-19 had been delivered. Staff knew how to reduce the risk of transmission of COVID-19. People and relatives praised the team for the management during a difficult time.

Effective governance systems had been embedded in the home. Any events or feedback was used to improve the quality of care. There was an action plan in place to drive improvement throughout service. Feedback from people, their relatives and staff was positive about the leadership in the home and they stated it was a good place to live or work.

Rating at last inspection

The last rating for this service was Good (published 19 December 2017).

Why we inspected

The inspection was prompted in part due to concerns received about the care people received. A decision was made for us to inspect and examine those risks.

As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

Please see the safe section of this full report. You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Roebuck Nursing Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 28 April 2021

The service was safe.

Effective

Good

Updated 28 April 2021

Caring

Good

Updated 28 April 2021

Responsive

Good

Updated 28 April 2021

Well-led

Good

Updated 28 April 2021

The service was well led.