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We are carrying out a review of quality at Roebuck Nursing Home. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 8 August 2013
Date of Publication: 6 September 2013
Inspection Report published 06 September 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 August 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

During our visit we observed staff treating people with respect and kindness while delivering appropriate levels of care and support. We also saw that care was delivered in a way that met people’s individual needs and welfare requirements.

One person we spoke with told us, “I find its ok here….I get well looked after. The staff are pretty good and very approachable. I’m happy here, it’s like home from home.” Another said, “Staff are very good towards me.” A relative commented, “They treat people as individuals and meet their needs. The staff are brilliant; they have provided great care to both me and my [relative]. We have been involved fully in care planning.”

Care records we looked at showed that people’s needs and preferences had been assessed and documented. They were personalised to each individual and gave staff guidance on the care and support each person needed. This included detail about people’s preferences regarding issues such as food, activities, clothing and personal routines.

During our inspection we saw that people had been given access to health care professionals such as GP’s, opticians and dentists when necessary. We also saw that a wide range of activities had been provided at the home by a full-time activities coordinator. These had included bingo, indoor hockey, board games, arts and crafts, exercise sessions and birthday parties for people who lived at the home. One person told us, “There are always activities in the afternoon. [Name], the activities coordinator, is very good.”

Some aspects of the care records we looked at were not as accurate or up to date as they should have been. However, during our inspection we saw that care and treatment had been planned and delivered in a way that met people's individual needs. For example, we saw that proper steps had been taken to protect people against the risks of inadequate nutrition, dehydration and pressure sores. This meant that people had received safe and appropriate levels of care, treatment and support in a way that protected their rights.

We also spoke with a GP who had recent experience of the home, some of the people who lived there and the levels of care provided. They told us, “Nurses do know their patients and are well prepared. Care is good with no adverse comments from residents. [I have] no concerns around skin [care], hydration and nutrition.”