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The Red House Welfare & Housing Society Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 21 December 2019

About the service

The Red House is a residential care home, providing personal care and accommodation for people aged 65 and older. At the time of our inspection 30 people were living in the service.

People’s experience of using this service and what we found

Quality and safety checks by the manager and senior staff did not always help ensure people were safe and protected from harm.

Staff were trained in safeguarding and knew what to do if they had concerns about people's wellbeing. There were enough trained staff to meet people's needs and people's medicines were administered safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's specific communication needs were known, respected and met.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 6 February 2019).

Why we inspected

The inspection was prompted in part by notification of a specific incident. Following which a person using the service sustained a serious injury. We are currently making further enquiries about this incident. The information CQC received about the incident indicated concerns about the management of risks associated with the use of wheelchairs. As a result, we undertook a focused inspection to review the Key Questions of Safe and Well-led only. This inspection examined those risks.

We reviewed the information we held about the service. No areas of concern were identified in the other Key Questions. We therefore did not inspect them.

The ratings from the previous comprehensive inspection for those Key Questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from Good to Requires Improvement. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for The Red House Welfare and Housing Society on our website at


We have identified breaches in relation to regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The registered person failed to ensure risks relating to the safety, health and welfare of people using the service were assessed and managed. Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 21 December 2019

The service was not always safe.

Details are in our safe findings below.



Updated 21 December 2019



Updated 21 December 2019



Updated 21 December 2019


Requires improvement

Updated 21 December 2019

The service was not always well-led.

Details are in our well-led findings below.