Carolann House

Carolann House is a residential care home providing accommodation and personal care for three children at the time of the inspection. The service can support up to four people.

People’s experience of using this service and what we found

Systems and processes for safeguarding and whistleblowing were in place and understood by staff. People had risk assessments in place and told us they felt safe in the service. We found sufficient staff on duty to meet the needs and preferences of people. People’s medicines were safely managed, and they received their prescribed medicines timely and supportively. Current government guidance for infection control was being followed.

People's needs were assessed, and they had choice in their daily lives. Staff received an induction and training specific to the needs of people. People were supported to eat and drink a range of foods in an environment specific to their needs.

People were supported to be independent where possible and supported to communicate effectively. People’s privacy and dignity was promoted by staff who understood people’s needs.

Care was planned and person centred, people were supported to communicate effectively and maintain relationships with family. There was a clear complaints procedure in place to address complaints when received.

There were clear roles, and these were understood by staff and managment. There was oversight of care and support in place for people to express their views and be involved in the care they received.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. The model of care maximises people’s choice, control and independence. Care was person-centred and promotes people’s dignity. The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 08/06/2021 and this is the first five key question inspection.

Why we inspected

We received concerns in relation to the provider delivering care to children outside their registration conditions. As a result, we undertook a full comprehensive inspection to assess whether people were receiving safe, effective, caring, responsive and well-led care.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

People’s experience of using this service and what we found

Systems and processes for safeguarding and whistleblowing were in place and understood by staff. People had risk assessments in place and told us they felt safe in the service. We found sufficient staff on duty to meet the needs and preferences of people. People’s medicines were safely managed, and they received their prescribed medicines timely and supportively. Current government guidance for infection control was being followed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This was a targeted inspection that considered the Safe domain. Based on our inspection of the Safe domain the service was able to demonstrate how they were meeting how they were meeting the underpinning principles of right support, right care, right culture. Through promotion of choice and independence, person-centred care and a positive approach to behaviour management the principles of right support, right care, right culture were met

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 08/06/2021 and this is the first inspection.

Why we inspected

We received concerns in relation to the location providing care to children outside their registration conditions. As a result, we undertook a focused inspection to review the key question Safe only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the Safe section of this report.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.